PRIVACY POLICY

Effective Date: January 1, 2026

Medical Courier Association LLC (“MCA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, purchase services, participate in training or certification, or communicate with us.

INFORMATION WE COLLECT

Contact, Enrollment, Training & Transaction Information

We collect information you provide when you submit a form, enroll in a program, complete an assessment, request credential verification, or contact us. This may include:

- Your name, email address, telephone number, and city or state.

- Business name and professional information you choose to provide.

- Enrollment details, purchase history, and payment confirmation information.

- Assessment responses, completion records, and certificate or certification details.

- Messages, support requests, and other communications.

Our website and hosting providers may also collect technical information, such as IP addresses, browser and device information, pages visited, and access times, to operate and maintain the website.

Please do not submit patient information, medical records, Social Security numbers, or payment card details through general contact forms, email, text messages, or training exercises.

HOW WE USE INFORMATION

Providing Services & Supporting Your Professional Development

We use personal information to:

- Process purchases and confirm enrollment.

- Provide training materials, assessments, and completion instructions.

- Review assessments and maintain participant records.

- Issue and verify certificates and certifications.

- Respond to inquiries and provide support.

- Send service notices and program updates.

- Maintain business and transaction records.

- Improve our services, address security concerns, and meet applicable legal obligations.

Where permitted by law, we may send information about MCA membership, programs, or related opportunities. You may opt out of promotional communications at any time.

PAYMENT INFORMATION

Payments Processed Through Stripe

Payments made through Stripe are processed according to Stripe’s privacy policy and terms. MCA does not store complete payment card numbers or card security codes.

We receive information needed to confirm purchases and manage enrollment, such as the purchaser’s name, email address, payment status, transaction identifier, and limited payment method details.

HOW WE SHARE INFORMATION

Limited Disclosures for Services, Verification & Legal Purposes

We share personal information with service providers as needed to support payment processing, website hosting, communications, training delivery, assessments, and record management.

We may also disclose information:

- At your direction or with your permission.

- To respond to a credential verification request as described below.

- To comply with applicable law or valid legal process.

- To investigate fraud, address security incidents, or protect legal rights.

- In connection with a business transfer, subject to applicable privacy obligations.

ASSOCIATIONS & NETWORK PARTNERS

Your Choices Within Our Multi-Industry Professional Network

MCA participates in a multi-industry professional network that includes the National Courier Association (NCA), Business Courier Association (BCA), and participating network partners.

Membership or enrollment does not automatically authorize unrestricted sharing of your personal information across that network. We obtain your permission before sharing your contact information for partner referrals, optional directory listings, or introductions to prospective business connections, unless you have specifically requested the disclosure.

Information you submit directly to another association or partner is governed by that organization’s privacy practices.

CREDENTIAL VERIFICATION

Confirming MCA-Issued Certificates & Certifications

MCA maintains records to support verification of credentials issued by the Association.

When a requester supplies identifying credential details, we may confirm the credential holder’s name, credential title, credential number, issue or completion date, and status reflected in our records.

We do not disclose assessment responses, individual scores, payment information, or private contact details as part of routine credential verification. Requests for additional information may require the credential holder’s authorization or another lawful basis.

COOKIES & WEBSITE TECHNOLOGIES

Supporting Website Functionality & Performance

Our website may use cookies and similar technologies to support essential functions, remember preferences, and understand website performance.

You can manage cookies through your browser settings and any cookie controls available on the website. Blocking certain cookies may affect website functionality.

MCA does not sell personal information, share personal information for cross-context behavioral advertising, or process personal information for targeted advertising.

EMAIL & TEXT COMMUNICATIONS

Service Messages & Optional Promotional Updates

We may contact you by email or telephone about inquiries, purchases, enrollment, training, assessments, credentials, and support requests.

Providing a telephone number for enrollment or support does not by itself constitute consent to promotional text messages. Where required, we obtain separate consent before sending marketing texts.

You may unsubscribe from promotional emails using the instructions provided or by contacting us. For promotional text messages, follow the opt-out instructions included in the message, such as replying STOP. Opting out of marketing does not prevent necessary communications about services you purchased or requested.

DATA RETENTION

Keeping Information for Relevant Business & Credential Purposes

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention depends on the type of information, the services provided, credential verification needs, applicable recordkeeping obligations, and the resolution of disputes. Credential records may be retained after training access or membership ends so MCA can verify previously issued credentials.

When information is no longer needed, we delete it, deidentify it, or securely dispose of it, subject to backup retention and applicable legal requirements.

INFORMATION SECURITY

Reasonable Safeguards for Personal Information

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. Access to participant information is limited to authorized persons who need it for their responsibilities.

No method of internet transmission or electronic storage is completely secure. Please contact us promptly if you believe your information has been misused in connection with MCA services.

YOUR PRIVACY RIGHTS & CHOICES

Request Access, Corrections or Other Privacy Assistance

Depending on your location and applicable law, you may have rights to:

- Request access to personal information we hold about you.

- Correct inaccurate information.

- Request deletion of personal information.

- Obtain a portable copy of certain information.

- Withdraw consent where processing relies on consent.

- Opt out of certain processing activities.

To submit a request, email mail@medicalcourierassociation.com with the subject “Privacy Request.” We may need to verify your identity before responding.

Some information may need to be retained for legal, transaction, security, or credential recordkeeping purposes. If we decline a request, we will explain the reason where required. You may request reconsideration by replying with the subject “Privacy Appeal.” We will not discriminate against you for exercising applicable privacy rights.

CHILDREN’S PRIVACY

Services Intended for Adults

MCA’s services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information to MCA, contact us so we can review the matter and take appropriate action.

THIRD-PARTY WEBSITES

External Services Maintain Their Own Privacy Policies

Our website may contain links to payment providers, affiliated associations, network partners, and other external websites. Their privacy policies govern information you provide directly to them.

We encourage you to review those policies before submitting personal information.

CHANGES TO THIS POLICY

Notice of Updates to Our Information Practices

We may update this Privacy Policy to reflect changes in our services, information practices, or legal obligations. The revised policy will be posted on this page with an updated effective date. We will provide additional notice or obtain consent when required by applicable law.

CONTACT US

Questions About Privacy & Personal Information

For privacy questions or requests, contact:

Medical Courier Association LLC

Email: mail@medicalcourierassociation.com

Call or Text: (202) 990-6775

You may also use our website contact form. Include “Privacy Request” in your message and provide only the information needed to describe your request.